Privacy policy

Privacy Policy

1. Introduction

At Feryna, we are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Data Controller

Personal data is collected and processed by:

Feryna
Email: support@feryna.com

3. Data We Collect

When you use our website, we may collect the following information:

  • First and last name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely via trusted providers such as Shopify, Stripe, and PayPal)

  • Order history

  • Browsing data (including cookies, pages visited, and interaction data)

4. Purpose of Data Collection

Your data is used to:

  • Process and deliver your orders

  • Send transactional emails (order confirmations, shipping updates)

  • Provide customer support

  • Send promotional communications (only with your consent)

  • Improve our website performance and user experience

  • Prevent fraud and ensure security

5. Legal Basis for Processing

In accordance with the GDPR, we process your data based on:

  • Contractual necessity (order processing and fulfillment)

  • Consent (marketing communications and cookies)

  • Legal obligations (accounting and tax compliance)

  • Legitimate interests (fraud prevention, service improvement, and security)

6. Data Recipients

Your personal data may be shared with:

  • Our internal team

  • Payment processors and financial institutions

  • Logistics and shipping partners

  • Service providers (including Shopify and email marketing platforms)

Feryna does not sell or rent your personal data to third parties.

7. Data Retention Period

We retain your data only as long as necessary:

  • Customer data: up to 5 years after the last interaction

  • Invoicing and financial data: up to 10 years (legal requirement)

  • Cookies: up to 13 months

8. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Request data portability

  • Object to or restrict data processing

To exercise your rights, contact us at:
support@feryna.com

We may request verification of your identity before processing your request.

9. Cookies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality (including checkout and cart)

  • Analyze traffic and user behavior (e.g., analytics tools)

  • Deliver personalized advertising (e.g., Meta Pixel and similar tools)

You can manage or withdraw your consent at any time through our cookie banner.

10. Data Security

Feryna implements appropriate technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure hosting environments

  • Restricted access to personal data

11. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA).

In such cases, Feryna ensures that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

12. Policy Updates

Feryna reserves the right to update this Privacy Policy at any time to reflect legal, technical, or business changes.

The latest version will always be available on this page.

Last updated: April 2026

30 DAYS RETURN POLICY

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